By now you have probably realised that there are some new phone systems on the block, different from your traditional handset/landline systems that you may be used to. To make things as simple as possible, here is everything you need to know about VoIP systems and why switching to this type of system could really be the next best step for your business.
What Is VoIP?
VoIP is Voice over Internet Protocol, also sometimes referred to as voice over IP. Users simply make and receive phone calls over an internet connection, rather than through a phone line. VoIP operates on the same internet communications services as fax, voice-messaging and SMS (short messaging service). VoIP systems are often part of a larger unified communications strategy, supplying voice services to augment video conferencing, instant messaging and other web-based communications.
How Does It Work?
VoIP functions much like any other data you send over the internet, such as Slack messages or e-mail, because it converts voice communication into data packets and sends it over an IP network. With VoIP, you don’t need a traditional phone line installed in your business or residence because you can make calls using your internet connection. A fast, quality connection (like NBN) is required to get the best results.
The technical details:
Using fast transmitting data through codecs, the usually analog voice is turned into a digital one, that is re-coded on the other end so the receiver can hear what you are saying. The way calls are able to be processed so quickly and have a quality result is because the digital data is compressed during transit. It has never been easier to communicate with clients and customers and still experience a quality call with clear audio (on both ends).
Key Benefits/Features of VoIP:
- Allows staff to work remotely
- Little to no setup costs, maintenance or dropouts
- Less expensive phone service
- Affordable long distance and international calling, allowing you to conduct business whenever and where ever.
- A range of great features that are usually add ons are included as in most VoIP solutions
- Free calling available
- Convenient and mobile.
VoIP Call Quality Assurance:
Some people have had bad call experiences with VoIP, but the simple solution to this is to ensure proper and professional setup, not a DIY solution. Take the time to find a company that will set your VoIP up correctly from the start. A key point to success with any VoIP phone system is to ensure you have your own dedicated internet line, this will ensure there is no interference or interruption to your calls. Quality is everything! Having a reliable and quality phone call system is something that can really take your business to the next level.
What Do I Need?
The main thing you need is a quality internet connection where you can have access to a dedicated line for your business, this will help to increase call quality, clarity, and reliability. Another area to consider is your handsets, are they modern enough to handle VoIP calls? Do they have the features you desire like holding calls, auto answering and conference calls? Upgrading to modern handsets is the best way to ensure you have phones that can support the advanced features available as part of VoIP systems.
The Wrap Up
VoIP might be starting to take shape in your mind now, if not, go back and have another read through this article. If you have come to the conclusion that this is the direction your business should be heading in, take a look at this buyer’s guide to help you make some more decisions regarding your business needs. (link)
Moving in the right direction, towards the future is key for any business that wants to be successful. Having the best phone system possible is one way to ensure success and this starts with understanding what is on offer and how it might best suit your needs. VoIP could be exactly what you are looking for, so take a deeper dive and get your free quotes today.
