Top 10 Features To Look For In A Business Phone System
When looking for the perfect phone system for your business, it is important to keep an eye out for some of these features that may make running your business much easier!
Having a voicemail set up not only helps to save you and your employees time, but it can also help your customers or clients feel more in control. Better yet, modern phone systems offer a voicemail to email service that will help to get messages listened to faster.
How it works:
Callers ring and leave a message about what they need or want, you will then be able to setup where you want voicemail messages emailed to, so they can be called back in a timely manner.
The best part is that even if no one is in the office, you can get the voicemail remotely. Remove the risk of missing messages and increase customer/client satisfaction as you reply to more urgent matters first and less urgent matters later.
Allow your employees to work away from their desks without worrying about missing important phone calls.
Mobile phone twinning allows desk phones to be paired with mobile phones, allowing staff to answer either phone depending on where they are.
These calls are often free if used with a GSM gateway.
This feature is particularly useful for the manufacturing industry where staff are often walking around warehouses. It is also great for any mobile workers like salespeople, service providers and client facing employees.
Increase customer happiness, stay in touch with your staff and enhance productivity!
As basic as it sounds, if your phone system does not offer the right type of call transferring you could be doing your business a s disservice.
Depending on what you require, internal or external transfers, there will be different systems to look at. If you need to transfer calls to employee mobiles or softphones you will need ISDN lines.
Ensure customers are put through to the right department in a timely manner and prevent time-wasting at the reception desk.
Call transfers are great for “work-from-home” situations and travelling workers that are not always in the office.
Save precious time and money with an auto-answering system that allows customers to direct themselves to where they need to go. Choosing from a list of numbers to find the right person or department removes the need for a receptionist and gets the customer to the right person faster.
Auto-answering systems also have day and night greetings that can be tailored to your business, so it feels professional from beginning to end.
Make it work for your business by setting up an auto-answer message after a certain amount of rings, this will ensure customers feel heard and important.
Recording calls for quality and training purposes is a great way to ensure staff are trained for any customer interaction they may come across. Another benefit is that there is a record of the conversation or legal purposes.
Call recording features also offer blank out for sensitive or private information (like credit card details) so you clients can feel safe and secure giving you their details. This feature is great for medical, legal and education sectors.
Putting your valued customers and clients on hold is something that no one likes doing. To make it a better experience, why not play some great tunes or messages that inform the customer about your business and how much you care about their call.
Improve your professional image and stop losing customers that get frustrated by being put on a silent, never ending hold.
An even better feature is to have queue wait times or number in the queue, so clients can go about their day knowing how long they have before it is their turn. Increase customer happiness and make more money.
Ensuring your phone system allows you to have conference calls with additional plug ins or put clients on speaker phone is something that every good business needs. Opt for a system that offers multiple auto-call connects (some offer more than 50 people which is great for large businesses). This means minimal manual work, scheduled calls will ring participants and let them know they are being connected. Have meetings sorted with modern day conference calling.
With most businesses now having access to NBN, VoIP or internet based calling is becoming more and more popular. Not only is it very cost effective (say goodbye to phone bills!) but you can also connect anywhere and link multiple business sites with ease. Gone are the days of time-consuming and expensive installation every time you take on a new staff member. Now you can have them up and running through integrating VoIP with any modern phone system.
Spread the work load throughout all your offices, no matter where in Australia they are located.
Be able to see who answers which call, where they are answering from. This helps to ensure customer calls are answered faster and the work load is spread evenly between all staff, despite their location.
Calls that are directed to one location that is busy can be easily redirected to another location for overflow or to a remote worker who has access to a computer/softphone. All that is required is a VoIP system.
Going wireless is the future of business phone systems. Not only does it allow you staff to have the flexibility to leave their desks without missing important calls or meetings, but it allows staff to work remotely, go on sales trips and more. Keep your staff in the loop and increase customer satisfaction with a phone system that comes with you wherever you go.
Having a voicemail set up not only helps to save you and your employees time, but it can also help your customers or clients feel more in control. Better yet, modern phone systems offer a voicemail to email service that will help to get messages listened to faster.
How it works:
Callers ring and leave a message about what they need or want, you will then be able to setup where you want voicemail messages emailed to, so they can be called back in a timely manner.
The best part is that even if no one is in the office, you can get the voicemail remotely. Remove the risk of missing messages and increase customer/client satisfaction as you reply to more urgent matters first and less urgent matters later.
Allow your employees to work away from their desks without worrying about missing important phone calls.
Mobile phone twinning allows desk phones to be paired with mobile phones, allowing staff to answer either phone depending on where they are.
These calls are often free if used with a GSM gateway.
This feature is particularly useful for the manufacturing industry where staff are often walking around warehouses. It is also great for any mobile workers like salespeople, service providers and client facing employees.
Increase customer happiness, stay in touch with your staff and enhance productivity!
As basic as it sounds, if your phone system does not offer the right type of call transferring you could be doing your business a s disservice.
Depending on what you require, internal or external transfers, there will be different systems to look at. If you need to transfer calls to employee mobiles or softphones you will need ISDN lines.
Ensure customers are put through to the right department in a timely manner and prevent time-wasting at the reception desk.
Call transfers are great for “work-from-home” situations and travelling workers that are not always in the office.
Save precious time and money with an auto-answering system that allows customers to direct themselves to where they need to go. Choosing from a list of numbers to find the right person or department removes the need for a receptionist and gets the customer to the right person faster.
Auto-answering systems also have day and night greetings that can be tailored to your business, so it feels professional from beginning to end.
Make it work for your business by setting up an auto-answer message after a certain amount of rings, this will ensure customers feel heard and important.
Save precious time and money with an auto-answering system that allows customers to direct themselves to where they need to go. Choosing from a list of numbers to find the right person or department removes the need for a receptionist and gets the customer to the right person faster.
Auto-answering systems also have day and night greetings that can be tailored to your business, so it feels professional from beginning to end.
Make it work for your business by setting up an auto-answer message after a certain amount of rings, this will ensure customers feel heard and important.
Putting your valued customers and clients on hold is something that no one likes doing. To make it a better experience, why not play some great tunes or messages that inform the customer about your business and how much you care about their call.
Improve your professional image and stop losing customers that get frustrated by being put on a silent, never ending hold.
An even better feature is to have queue wait times or number in the queue, so clients can go about their day knowing how long they have before it is their turn. Increase customer happiness and make more money.
Ensuring your phone system allows you to have conference calls with additional plug ins or put clients on speaker phone is something that every good business needs. Opt for a system that offers multiple auto-call connects (some offer more than 50 people which is great for large businesses). This means minimal manual work, scheduled calls will ring participants and let them know they are being connected. Have meetings sorted with modern day conference calling.
With most businesses now having access to NBN, VoIP or internet based calling is becoming more and more popular. Not only is it very cost effective (say goodbye to phone bills!) but you can also connect anywhere and link multiple business sites with ease. Gone are the days of time-consuming and expensive installation every time you take on a new staff member. Now you can have them up and running through integrating VoIP with any modern phone system.
Spread the work load throughout all your offices, no matter where in Australia they are located.
Be able to see who answers which call, where they are answering from. This helps to ensure customer calls are answered faster and the work load is spread evenly between all staff, despite their location.
Calls that are directed to one location that is busy can be easily redirected to another location for overflow or to a remote worker who has access to a computer/softphone. All that is required is a VoIP system.
Going wireless is the future of business phone systems. Not only does it allow you staff to have the flexibility to leave their desks without missing important calls or meetings, but it allows staff to work remotely, go on sales trips and more. Keep your staff in the loop and increase customer satisfaction with a phone system that comes with you wherever you go.
