Your new hosted phone system comes with many built-in features that could really change the way you do business. Ensure you are getting the best deal with the best features by looking out for the following in all phone system offerings.

Key Features:

1. Day and night greetings:

Ensure your clients and customers are greeted in a professional manner from the beginning with pre-programmed day and night greetings that can be tailored to your business. It works in a really simple way, set up your greeting to answer the call after a certain number of rings, taking pressure off your busy employees or receptionist. This way you can avoid losing business or ending up with frustrated/ignored clients. Your greeting can be customised to include your business name and the time of day (morning, afternoon, evening). Some phone systems offer multiple call answering and automatic call transfers based on the number chosen from the list of options. This is particularly important for large businesses with multiple departments.

2. Voicemail to email:

Most phone systems will already have voicemail, but taking that to the next level is the ability to have your voicemails sent to you in an email and you can choose who receives them. This will prevent loss of important information and messages but also takes the pressure of being in the office all the time, anywhere you can access your emails you can now get your voicemails too.

3. Mobile and desk phone pairing:

This allows you to be on the go and still have access to all the normal features you would experience at your desk.

4. Call transfers:

Ensure your customers are passed onto the right person with easy call transfers. You will increase employee productivity and customer satisfaction overall.

5. Self-administration:

Have the option to do it all yourself instead of paying thousands of dollars each year in technician fees. Through self-admin login you can change things like; When and how the phone rings, set up new users, set timers, call queues, message banks etc. Use your new freedom to control how you want your communication to work in your business. Some systems manage it all for you which is even better!

6. Call recording:

This is very important for training purposes as a company, having phone calls recorded can help with future calls of a similar nature. Help train your staff towards making more sales and providing better customer service with call recording.

7. Speaker and conference call abilities:

Having the ability to hold conference calls and put staff on speakerphone is an important part of running a successful business. Take your conference call add on to any room in the office for easier meetings.

8. On hold music and messages:

Keep your customers happy by playing some music while they wait and listen to a customised message that shows how much you care about their call and their business.

The Wrap Up

Ensuring you get the right phone system features you need for your business is important, but so is understanding why they work and how you can make sure that they are included as part of your new phone system. Ask the right questions and make a list of all the features you want to see when you upgrade.