A phone system is necessary for any successful business to thrive, not only to ensure solid communication internally and externally but to keep in touch with technological changes, modifications and to ensure smooth business functioning. Here is everything you need to know before you buy a new phone system or upgrade. 

Upgrading Phone Systems 101

Know what you want:

The first step before you start handing over money to any phone system company is to know what you want and what you currently have within your business. If it’s a completely new office and new business, it is best to go to your office first and find out which lines are preexisting and if there is availability for internet connection – which kind. If you are really unsure which lines are required or which lines are already in place, get a professional to help set up your new system or upgrade.

Hardware

Consider your current situation, do you have pre-existing handsets? Are they in good condition? Do you think they will be able to handle the system requirements and programmed features of a modern phone system? If you think that upgrading to new handsets would be a better option for you, don’t stress, we can help get all of that done for you.

Know your businesses growth capabilities:

This will help you to determine which kind of phone system you will require, if growth is going to be sporadic but rapid, a cloud-based system might be best.

Will my internet/Landline cope?

Depending on which option you choose, having a quality internet connection that is high-speed, is essential for success. If you choose to remain with a traditional landline phone system, you will need to ensure your landline is correctly set up to avoid any chance of disconnect or interference on your line. Separate lines per employee or desk might also be necessary if your employees are constantly on the phone.

Staff Management

Upgrading can often mean giving your staff some time to settle into a new system, a new way of communicating. That being said, most hosted phone systems are so easy to use and easy to set up that the time it takes to learn the new features is very minimal. Your staff will thank you for their newfound freedom, being able to connect from anywhere – even remotely and the additional features will make their lives easier.

Customer Satisfaction

Your customers or clients can make or break your business, but having happy customers is 100% the key the success. This starts by having quality communication lines and quality conversations with your clients. Customer complaints are also likely to decrease due to reduced disconnected or drop-out calls and less time being on hold or pushed to message bank. Through the implementation of a modern phone system, staff will be able to put callers through to the department they require without hesitation or confusion. Streamline your processes and keep customers coming back.

The Wrap Up

Moving to a new phone system may seem a little bit daunting or confusing, but after reading the above information you can see that upgrading is key to having a progressive and successful business. Instead of stressing about what to do next, head to this link and start getting your free quotes.