There are many reasons why you should consider upgrading your phone system to a modern cloud-based system, here are the main ones that are often major turning points for businesses.
1. Your security system is being questioned:
If you are in an industry where sensitive and private information is discussed, it is important to put the minds of clients and customers at ease. This is easily done if you have a hosted phone system rather than a traditional one. With hosted phone systems, security measures are naturally higher due to the storage of data in the cloud, remotely, reducing the risk of being attacked and losing all data from in-house PBX boxes. If you don’t feel confident in your current phone system security measures, it is time to take responsibility and make the switch. Your clients deserve to feel protected and encrypting data in a cloud phone system is the best way to ensure that.
2. You have high regulations to follow:
Depending on your particular industry you might have specific regulations that need to be followed, including protecting particular data and storing it for certain periods of time. Keep your business free from legal action with a phone system that does all this for you. There are even particular providers that may specialise in your industry regulations like; healthcare, finance or legal.
3. Too many calls to handle:
If the phones are ringing off the hook and customers are not being reached in time, this could significantly affect your business’ reputation and reviews overall. By implementing a modern phone system, you can access features like auto answering, customised message banks, call transfer and more. This will ensure all customers are heard and that they know their call is important to your business.
4. Overseas calls are racking up costs:
A cloud-based phone system allows you to call anyone, anywhere, including overseas without the expense! This means better business, reduced costs and more flexibility with how your business can grow and expand into the future.
5. Your employees are frustrated:
Progress for the sake of progress is often necessary to keep all staff happy and engaged at work. An old and outdated phone system might be causing deep levels of frustration and therefore lack of satisfaction at work for your employees. Remove the burden of a phone system that does not provide everything your employees need and implement a newer version that can help rather than hinder their work.
6. Remote working is the new normal:
With the rise of the pandemic and an increase in the need for flexible working conditions, remote working has never been more popular. Not only can you save money on overhead costs as a business but having a cloud-based phone system means your staff can conduct business as usual from home, interstate or even overseas. Give your employees the remote working conditions they deserve without sacrificing your communication channels.
7. You are growing too fast to keep up:
If your business is booming and things are growing rapidly you will need to flexibility to add on new handsets and set up new employees to your phone system with ease. Traditional phone systems take time to set up and it can be a very costly experience every time you need to add on a new person. Cloud-based phone systems take away this issue and allow you to add or remove employees on the phone system as you wish.
8. Money matters:
With everything that has happened this year, your business might be in for some budget cuts and this includes your monthly phone system costs. Cloud-based systems are not only budget friendly but also reduce your need for maintenance or technician support which can really increase your bill. Get unlimited calls for free through the internet and never pay for an overseas call again!
